FAQ's

Returns

What is your return policy?

If you are not 100% satisfied with your purchase, send it back within 3 days and we will issue a full refund. The item must be unworn, unwashed and all tags attached.

Is there anything I can not return?

Beachwear, accessories and sale items are non-refundable.

Do I pay for return shipping?

UAE: No, we will cover the cost of return shipping.

International Orders: Yes

How do I return my order?

Please contact us at info@shopcoconutcouture.com and we will arrange for it to be picked up.

How long does the refund take?

Once we receive the item you are returning, you will receive a confirmation e-mail. Within 48 hours you will receive a refund.  Please keep in mind it may take 7-10 days for this to reflect on your account.

Orders and Shipping

Do you ship internationally?

Yes!

How long is shipping time?

We provide free next day delivery in UAE. International Orders will be delivered in 2-5 business days.

The item I want is out of stock.

Contact us if you see an item you want that it is out of stock. We may be able to still get it for you.

Payment

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Diner's Club, JCB, Paypal and Cash on Delivery.